D1 Support

DJI Care Refresh.

Protect your investment with a DJI Care Refresh service plan. Covers crashes, water damage, and more with express repair and replacement for a small excess fee.

Activate Care Refresh → Buy Care Refresh

Important: Activation Windows

After purchasing DJI Care Refresh, you must bind your drone or gimbal to the service plan within a limited window. Drones have 48 hours after activation, and gimbals have 30 days after activation.

Activating Care Refresh.

Follow these three simple steps to bind DJI Care Refresh to your product.

Verify the Activation Code

Click here to be taken to the DJI Activation Portal. Enter your DJI Care Refresh Activation Code, slide to verify, and hit next.

Your Activation Code is the serial number under your DJI Care Refresh on your D1 Store receipt.

If you receive the error "Your Product has been activated for over 48 hours...", visit our Beyond 48 Hours page.

Bind the Serial Number

Enter your product's serial number. This can be found on the barcode of the box, inside the battery compartment, or on your D1 invoice/receipt.

Enter Personal Information

Enter your personal details onto the form and submit. After 5–10 minutes, you should receive a full contract with terms and conditions in your email.

Binding Flyaway Coverage.

To use Flyaway Coverage, you must bind your DJI account and remote controller with your aircraft using the DJI Fly app before any incident occurs.

1. Bind to Account

Enter [Profile] → [Device Management] → [Account and Device], and tap [Bind to Account].

2. Bind New RC

Enter [Profile] → [Device Management] → [Value-added Service], and tap [Bind New RC].

Care Refresh Beyond 48 Hours.

If your drone has been activated for more than 48 hours, you'll need to complete a simple verification process.

Enter Your Details

Click here to fill out the verification form with your details. Our team will get in contact with you for your verification photos, so have them ready to go.

Take Verification Photos

Take two simple photos of the following:

1. Serial number on the drone
2. Full photo of the drone

Your drone cannot have any existing damage, including water damage.

Need to Activate Beyond 48 Hours?

Submit your verification form and photos online. Our team will process your request within 2–5 business days.

Submit Verification →