DJI Care Refresh 2-Year Plan (DJI OM 5)
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DJI Care Refresh 2-Year Plan (DJI OM 5)

Item Code: CRFOM52Y

Up to 4 Replacements

DJI Care Refresh provides prioritised DJI repairs and replacements for all damage - including accidental drop damage.

Replacement Fee: $14 AUD

Please Note: DJI Care Refresh must be bound within 30 days of device activation. Care Refresh activation codes are emailed immediately after purchase but may end up in junk or spam folders.

Activate your DJI Care Refresh here

AUD $25.00 

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Overview

The 2 Year DJI Care Refresh for the DJI OM5 (DJI Osmo Mobile 5) is the perfect way to protect your investment. It's a comprehensive service plan that offers three replacements units in two years, allowing you to enjoy your DJI product with greater peace of mind wherever you go. With the DJI Care Refresh, you will receive a prioritised replacement service including accidental water damage. The care program minimises downtime and will get you back to filming in no time.

Your product is eligible for DJI Care Refresh provided it meets the following criteria:

▪ Brand new unactivated product
 ▪ Activated for less than 30 days
 ▪ Genuine Australian Stock
  • DJI Care Refresh for DJI OM5- Three Fast Replacements | D1 Store

Four Fast Replacements.

DJI Care Refresh coverage offers up to four replacement credits in two years. The service covers all accidental damage caused by drops, water and more.

You can make a Care Refresh claim for the small excess fee listed below.

Replacement fee: $14 AUD

Global Service and Support.


Exclusive International Warranty Service provided by DJI Care Refresh, you can have access to replacement or repair service at any DJI Authorised Repair Centre across the globe after confirming the product eligibility.

The international warranty service is only available for DJI products purchased from official DJI Stores and Authorised Resellers including D1 Store. 
  • DJI Care Refresh for DJI OM5 - Global Service and Support | D1 Store
  • DJI Care Refresh for DJI Action 2 - Full Coverage, Hassle-Free | D1 Store

Full Coverage, Hassle-Free.


DJI will replace your product if an accident occurs. Whether it's from water damage, collision, or any other reason.

The replacement units that are provided are brand-new products or equivalent to brand-new products in performance and reliability. 

DJI Care Refresh Service Process.

DJI Care has exclusive technical service channels to provide support, including online chat and call support. Your requests will be transferred to DJI Care service channels to provide you with express replacement.

When an accident occurs involving your aircraft, you can choose replacement or repair at an additional cost and the DJI Service Centre will respond to your request accordingly. 

  • DJI Care Refresh for DJI Action 2 - DJI Care Refresh Service Process | D1 Store

Shop with Confidence.

Australia's First & Only Authorised DJI Retail Store

Our team are dedicated to providing you with the best service and price on all your DJI products from Consumer to Enterprise. With our conveniently located stores around Australia, our product specialists will guide you through which drone will be perfect for you and provide all the tips and tricks needed for a safe and enjoyable flight. Take advantage of our additional services including Rental, Trade-In, New Pilot Experience and Repairs.

General

A 1 year Care Refresh plan does not extend the standard 12 Month Warranty.
If your drone is purchased through D1 Store, your drone will have the 2nd year extended warranty (excluding batteries) by default.

A 2 year Care Refresh plan does extend the standard 12 Month Warranty out to 24 Months Warranty. This is calculated from when the DJI Care Refresh is bound to your drone.

Email support@d1store.com.au with your drone model and serial number. We will ask for 2 simple photos and will re-open the care refresh binding window for ~24 hours.

It is calculated from when the DJI Care Refresh service is bound to your aircraft no matter when your device was activated.

Visit https://service.dji.com/care/active and enter your Activation Code (Serial Number on the invoice), Your Drone Serial Number and your Contact Details.

No Stress! Email support@d1store.com.au with your order number, drone serial number, and model. Our team will then provide the necessary instructions to get your Care Refresh bound!

The DJI Care Refresh covers for Pilot/User error whereas the Manufacturer's Warranty covers the product malfunction due to a non-user error. If a malfunction occurs during the warranty period, DJI will provide the appropriate service whether that is replacement or repair. If a user error occurs, you will simply need to pay an excess fee (if you have enough replacements remaining on your care plan) and DJI will exchange the damaged drone for a replacement drone (if the error occurs when the Care Refresh plan is active).

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