Privacy Policy

D1 Store Pty Ltd recognise that your personal information is important to you and that you are concerned with its collection, use and disclose. D1 Store, like other companies operating in Australia, is bound by the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) which set clear standards regarding these activities. 

Thank you for visiting d1store.com.au, an online service managed by the D1 STORE Pty Ltd, located in Brunswick, VIC. We respect and protect the privacy of our users. This privacy policy tells you how we collect and use information.

The term “Personal Information” in this privacy policy is information We hold which is identifiable as being about you. This includes information such as your name, email address, or any other type of information that can reasonably identify an individual, either directly or indirectly.

You can use this service without telling us who you are or revealing other Personal Information. If you send us a contact or feedback form you do not need to identify yourself or use your real name.

Scope

The purpose of this online service is to provide you with trusted information from Australian, state and territory government sources.

Why does D1 collect, hold, use and disclose personal information?

D1 collects, holds, uses and discloses personal information for a number of purposes connected with our business operations, which include: 

• Providing your with products and/or services you have ordered/purchase 
• Dealing with requests, enquiries, complaints, consumer guarantee or warranty claims
• Marketing our products and services along with advice on our products 
• Developing and improving our products and services 
• The operation and administration of accounts or subscriptions that you have with us 
• Payment processing
• Processing a refund or exchange of product 
• Carrying our certain checks (click and collect, rental pick-up/drop off and trade-ins)
• Carrying out any activity in connection with a legal, governmental or regulatory requirement that we have to comply with, or in connection with legal proceedings, crime or fraud prevention, detection or prosecution. In particular, D1 is required by law to collect personal information in certain circumstances, including:
  
  If you trade-in goods (under, depending on the State or Territory in which you are located, the Second-hand Dealers and Pawnbrokers Act 2003 (Qld), the Second-hand Dealers and Pawnbrokers Act 1996 (SA), the Second-hand Dealers and Pawnbrokers Act 1994 (Tas), the Second-Hand Dealers and Pawnbrokers Act 1989 (Vic), the Consumer Affairs and Fair Trading Act 1990 (NT) and related regulations);

We may also use and disclose your personal information for other purposes related to those described above which would be reasonably expected by you.
Documents (including hard copy documents and electronic documents such as emails) which coincidentally contain personal information will also be retained in accordance with D1 Store’s normal document retention practices for accounting, legal and business purposes.
Generally, you have no obligation to provide any personal information requested by us. However, if you choose not to do so where we require this information, we may not be able to provide you with the goods and services that you want or deal with a request, enquiry or complaint that you have.

What personal information is collected

If you contact us, submit an enquiry online, make a purchase online or which we may hold about you may include:

• Your name 
• Your address
• Your telephone or mobile number(s)
• Your email address 
• Payment information 
• Financial information such as your bank details
• Transaction information
• Your log-in and password (encrypted) 
• Information contained on identification documents (such as driving licences) and, in some specific cases, copies of such identification documents, where we require these to verify your identity
• Your Internet Protocol (“IP”) address, server address, domain name and information on your browsing activity when visiting one of our websites;
• Information on how you use our products and services;
  
• CCTV images/videos of you whilst you are in one of our stores.
  

Other than circumstances such as unlawful activity or serious threats to health and safety, we do not share Personal Information with other government agencies. If you ask us about an issue that needs to be dealt with by another agency, we will provide you with the necessary details to make contact yourself. You may opt out of further contact from us at any time.

How this information collected

We collect personal information in a number of ways; 

• When you order goods or services from us (either online, in-store or over the phone)
• When you click and collect goods 
• When you create an account with us 
• When you request for a refund or exchange of a product 
• When you subscribe to our communications list (mailing list) 
• When you sell second-hand goods to us 
• When you enter competitions or promotions that we run 
• When you browse one of our websites 
• When you submit an enquiry using one of our websites 
• When you complete surveys or provide online feedback or product reviews 

Generally, D1 Store will collect your personal information directly from you. However, D1 also holds information, collected incidentally, concerning individuals who work for companies or organisations that have a business relationship with D1. Additionally, if you apply for a job with D1, we may collect personal information about you from any third parties that you nominate as your referees in your application.

How we protect your personal information

This online service is hosted in Australia in secure, government accredited facilities. To help protect the privacy of data and personal information we collect and hold, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis.
We train our employees about the importance of confidentiality and maintaining the privacy and security of your information. Access to your Personal Information is restricted to employees who need it to provide benefits or services to you..

How we deal with complains and requests

You may request access to Personal Information about you that we hold and you may ask us to correct your Personal Information if you find that it is not accurate, up-to-date or complete. You may also make a complaint about our handling of your Personal Information. These services are free of charge.
To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it.
You can contact us by email, or send your request or complaint to the postal address below. We undertake to respond within 30 days. If the request or complaint will take longer to resolve, we will provide you with a date by which we expect to respond.

Marketing

We may use your personal information that we have collected to promote and market products and services to you, including through methods such as email. We will not use your personal information for marketing purposes where you have opted out of receiving such communications.

Please note that when you create an account with us your details will be added to our marketing database to receive information relating to D1 Store and our products. You may also choose to receive such information by subscribing to our marketing database via one of our websites.

Unsubscribe
For emails, select the 'unsubscribe' option in one of the emails that you've received from us to unsubscribe from email marketing, this option can usually be found at the top right or bottom of the email.

How to access, correct and update your personal information

Upon your request, D1 Store will provide access to your personal information that we hold (except in certain circumstances set out in the Privacy Act 1988 (Cth)).

D1 Store reserves the right to charge you an administration fee of $10 for providing access to your personal information and will, of course, require some proof of your identity before providing information to you.

You may also request us to correct the personal information that D1 Store holds about you. If you do so and we are satisfied that, having regard to a purpose for which the information is held, the information is inaccurate, out-of-date, incomplete, irrelevant or misleading,

D1 Store will take such steps as are reasonable in the circumstances to correct your personal information to ensure that, having regarding to the purpose for which it is held, the information is accurate, up-to-date, complete, relevant and not misleading.

EU Customers

If you are an individual located in the European Union (“EU customer”), you have additional rights under the General Data Protection Regulation (“GDPR”), including those set out below.

You may withdraw your consent for us to process your personal information at any time.
You may request for us to “erase” any personal information we hold about you.
Where we have processed your personal information by automated means, you may request to receive your personal information in a structured, commonly used and machine-readable format. You may also request that, where possible, we transmit such data to another third party controller.
If you have any concerns about how we are handling your personal information under the GDPR, you may lodge a complaint with your relevant EU supervisory authority.

You consent to the transfer of your personal information from the EU to Australia, and from Australia to other third countries, in accordance with this policy. You may request further information in relation to the safeguards in place for any international transfers of your personal information.

Website Users

If you visit www.d1store.com.au, https://www.d1store.com.au/lounge/ or any other D1 Store websites (the “Websites”) to read, browse or download information, our system may record information such as the date and time of your visit to the Website, the pages accessed and any information downloaded. This information is used (i) for statistical and reporting purposes; (ii) for website administration, security and maintenance purposes; and (iii) to direct you to material on our Websites that we believe will be of interest to you.

Our Website uses “cookies”. Cookies are small text files that we transfer to your computer’s hard drive through your web browser to enable our systems to recognise your browser and your log-in status. Cookies may also be used to record non-personal information such as the date, time or duration of your visit, or the pages accessed, for website administration, statistical and maintenance purposes and to measure traffic and visitor behaviour, and to understand the impact of online advertising, use remarketing and audience targeting. Any such information will be aggregated and not linked to particular individuals. The default settings of browsers like Internet Explorer usually allow cookies, but users can easily erase cookies from their hard-drive, block all cookies, or receive a warning before a cookie is stored. Please note that some parts of the Website may not function fully for users that disallow cookies.

Our Website also uses tags, which are tiny bits of website code that allow us to measure traffic and visitor behaviour, and to understand the impact of online advertising, use remarketing and audience targeting. These tags do not collect any personally identifiable information.

While we take great care to protect your personal information on our Website and use state-of-the-art data transmission encryption, unfortunately no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, we cannot ensure or warrant the security of any information that you send to us or receive from us online. This is particularly true for information you send to us via email. We have no way of protecting that information until it reaches us. Once we receive your transmission, we use our best efforts to ensure its security in our possession.

The Websites may contain links/ plug-ins to other sites. We are not responsible for content of, or the privacy practices or policies of, those sites.

SMS Marketing Communications

D1 Store respects your privacy and is committed to protecting it through our compliance with this policy. This section details our practices regarding SMS (Short Message Service) communications.

Consent and Opt-In: We will send marketing-related SMS messages only to those who have explicitly opted in to receive such messages.
Purpose of SMS Communications: Our SMS communications are strictly limited to informing you about upcoming marketing events, special promotions, and exclusive offers.
Frequency of Messages: The frequency of SMS messages will be limited to ensure we respect your time and attention.
Opt-Out Option: Every SMS message will include a clear and easy option to opt-out of future messages.
Opting out will be respected immediately and will cease all marketing SMS communications from us.

Privacy and Data Security: We uphold the same commitment to protecting your personal information in our SMS communications as we do in all other customer interactions. Your phone number and message content will be kept confidential and secure in accordance with our overall Privacy Policy.

SMS Communications for Order and Service Updates

In addition to marketing communications, D1 Store uses SMS for the following non-marketing related purposes:

Order Status Updates: We may send SMS messages to update you on the status of your orders, including confirmation, shipping, and delivery notifications.
Communication Regarding Orders: For any inquiries or issues related to your orders, we may communicate with you via SMS to provide timely assistance and support.
Care Refresh Activation Codes: When applicable, we will send Care Refresh activation codes via SMS to facilitate a seamless service experience. These communications are considered essential for the execution and delivery of our services to you.

The following conditions apply: Consent: By providing your mobile number during the ordering process, you consent to receive these types of SMS messages.
Opt-Out: While these messages are essential for your transactions with us, you will have the opportunity to opt out of receiving further non-marketing communications in each message.
Data Security: Your contact information and the content of these communications are protected under our Privacy Policy, ensuring confidentiality and security.

Mobile Terms of Service

Last updated: March 13, 2024

The D1 Store mobile message service (the "Service") is operated by D1 Store (“D1 Store”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to D1 Store’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of D1 Store through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with D1 Store. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to D1 Store or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other D1 Store mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to D1 Store or email info@d1store.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time and is therefore recommended to revisit this page often. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and Complaints

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at info@d1store.com.au or by mail at

D1 Store
[Re: Privacy Policy]
[421 Victoria Street, Brunswick, 3056 AU}