You can book online through our Rental Form. Simply fill out the form with the necessary information and our team will get back to you within 1 business day. They will let you know whether your desired time period is available and whether or not they need to change.

Unfortunately the D1 Rental service is only available within Australia.

Our team will contact you either through Phone, SMS or Email to let you know whether the dates are available for your selected equipment. In the event the equipment is not available, we will provide alternative dates or equipment. Without confirmation, we cannot rent the equipment out.

This is to ensure the person who enquired, signed the rental agreement is the same person who is picking up and renting the equipment. Without a valid ID, we will be unable to release the goods at our store.

The security deposit is the bond that is required to rent the drone. Once the equipment has been returned to store in its original condition (accessories included), the security deposit will be returned. If your company has a certificate of insurance, this step is not required.

You will need to be at the age of 18 or above in order to rent a drone.

When flying a RPA, remotely piloted aircraft, you will need to abide by the CASA rules and regulations. Breaching these rules and regulations may result in the pilot receiving a fine. D1 Store Pty Ltd will not be liable if you receive a fine by CASA or any other organisations if you breach the rules and regulations.
You may learn more about the rules and regulations through know your drone found here: https://www.casa.gov.au/knowyourdrone

The minimum rental period is 1 day and the maximum period is determined by the availability and long term rentals can be organised.

We are able to organise long term rental discounts if the planned rental period is over a month (30 days).

There are software restrictions on the drone through the DJI Geo Zones. We recommend getting yourself familiar with their restricted fly zones to ensure the area you plan to fly is all clear.

You are welcome to do your own inspection of the rental equipment before you leave the store. Our team would have completed a rental checklist and highlighted any signs of damage along with wear and tear before handing the drone over.

Unfortunately you can only return the drone during opening hours. A late fee may apply if the rental is returned after the expected return date.

Yes. You can extend your rental provided you give 24 hours notice to the store to ensure the extension can be granted.

You must contact our store or rental team and they will go through debugging steps. Sometimes, the drone may need a quick calibration for it to work in your area or place you want to fly.

Any damage made to the drone will be deducted from the security deposit that was paid. This will also include lost drones that were not warranty related.

The drone will come with the necessary equipment needed for you to start flying. This will include, battery, charger, gimbal protector, RC cables, Remote Controller, charger for remote controller and will be placed in a carry bag.

There is no damage cover available on the rental drones.

You will need to record details of the accident and return the damaged aircraft (with all the pieces if possible) back to the store for assessment. The assessment will involve a damage diagnosis along with a quotation for repair. This will then be deducted from the security deposit. This also includes damage to accessories.

If the drone flies away, it is important to sync the flight records to the DJI server for flight analysis. Reason being is the drone could have malfunctioned during flight that was not caused by the Pilot. In this event, the drone would be covered under the manufacturer's warranty.

Yes. D1 Store Pty Ltd will not be liable for any damage caused to any person or object during the rental period.