D1 Store Exclusive

Best Quote Guarantee.

Bought from a D1 Store quote and found a lower price? We'll refund the difference as store credit. It's our promise that you'll always get the best deal with D1.

Submit a Claim → Request a Quote

*Terms and Conditions Apply.

How Does It Work?

Four simple steps from purchase to store credit. Need a quote first? Request one here.

Purchase the Quote

Complete your purchase from a D1 Store quotation. The policy is valid for 7 days from receiving your product (based on courier delivery date). Service items and non-quote purchases are excluded.

Find a Lower Price

If you spot the identical product in stock at an eligible Australian retailer within 7 days of receiving your goods, capture the URL and a screenshot of the valid advertised price or PDF quotation.

Submit Your Claim

Complete the claim form below within 7 days of receiving your product. You'll need your invoice number, matching contact details, and evidence of the lower price. Claims must be made online.

Receive Your Credit

Our team will assess your claim and notify you of the outcome within 7 business days. If successful, we'll email you with your chosen store credit. It's that simple!

Eligibility & Exclusions.

Make sure your claim qualifies before you submit.

Eligible

To Make a Claim, You Must:

Have purchased a quotation from D1 Store Pty Ltd and be within 7 days of receiving the product (based on courier delivery date).

Eligible Products

✔ DJI Drones
✔ DJI Handhelds
✔ DJI Gimbals
✔ DJI Robots

Excluded

Excluded Products & Services

Services (repairs, maintenance, Care Refresh, training), ex-demo, open-box, second-hand stock, non-quote purchases, and rentals.

Excluded Prices

✕ Second-hand or refurbished items
✕ Coupon or discount codes
✕ Clearance, liquidation, auction or warehouse sales
✕ Cashback or gift card inclusions
✕ Commercial quantities
✕ Online-only or GST-exempt retailers
✕ International retailers (must be Australian stock)
✕ eBay, Gumtree, Marketplace and similar
✕ Corporate benefit pricing
✕ Incorrectly priced items
✕ Staff discounts

Submit Your Claim.

Complete the form with your purchase details and evidence of the lower price. Our team will review and respond within 7 business days.

Valid for 7 days from delivery
Difference refunded as store credit
Assessment within 7 business days
Online or in-store credit available

Full Name *

Email Address *

Mobile Number *

Date Received Device *

If not yet received, select today's date.

Invoice or Quote No. *

Retailer Pricing *

Valid Retailer URL *

Quote or Screenshot *

Upload .png, .jpg, .pdf or .doc only.

Store Credit Preference *

I accept the Terms and Conditions

Thank you! Your claim has been submitted. Our team will review and respond within 7 business days.

Frequently Asked Questions.

We will be unable to process the claim after the designated time period.

Please still submit the claim and our team will look at your claim to determine whether it will be successful or not. Our team will look at the % discount originally offered compared to the % percentage of the claim price. We will also look at the amount of discount offered in the claim price. Our team will determine the difference and let you know if your original quote was the better price or if you are receiving store credit!

Service-based items such as repair, Care Refresh, maintenance, and training. Second-hand goods, ex-demo goods, and open-box goods.

An official DJI reseller carrying Australian stock, or a local Australian store (can be online, but shipping fees will be factored in). The seller cannot be a clearance, liquidation, auction/warehouse outlet, or a distributor.

It will take up to 7 business days for an outcome to be determined.

We won't be able to claim price differences from these websites and third-party marketplaces.

You will need to make the claim online. Your store credit will be given based on your choice, whether that is online or in-store credit.

It will last up to 3 (three) months from the date of issue.

You will only be eligible to submit 1 claim per quotation.